KheloVIP Privacy Policy – How We Protect Your Data

01 Introduction

This Privacy Policy describes how KheloVIP ("we", "us", "our") collects, uses, stores and protects the personal data of members and visitors who use the KheloVIP platform — including the website at khelovip.one and the KheloVIP mobile app. This policy applies to all KheloVIP members in Bangladesh and anywhere else the platform is accessed.

When you register on KheloVIP, deposit funds, play games or contact our support team, you share certain personal information with us. We take that responsibility seriously. This policy is written to be clear and honest about what we do with your data — not to bury important information in complicated language.

By using KheloVIP, you confirm that you have read and understood this Privacy Policy. If you do not agree with how we handle personal data, please do not use the platform. For questions about this policy, contact us at [email protected].

02 Data We Collect

KheloVIP collects personal data in two broad categories: information you provide directly and information collected automatically when you use the platform. Below is a breakdown of the specific data types we collect.

We do not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs or biometric data unless specifically required by law and with your explicit consent.

03 How We Collect Data

KheloVIP collects your personal data through the following channels:

• Direct input: Information you enter during registration, KYC verification, deposit or withdrawal requests and support interactions.
• Automated collection: Technical and usage data collected automatically when you access the platform via cookies, log files and analytics tools.
• Payment processors: Transaction confirmation data received from bKash, Nagad, Rocket and bank transfer services when you make a deposit or withdrawal.
• Identity verification services: Data returned from third-party KYC providers when we verify your identity documents.
• Fraud prevention systems: Device fingerprinting and behavioural data collected to detect and prevent fraudulent activity on the platform.

04 How We Use Your Data

KheloVIP uses your personal data only for legitimate purposes directly related to operating the platform and serving you as a member. The specific uses are:

• Creating and managing your KheloVIP account.
• Verifying your identity and age as required by our terms and applicable regulations.
• Processing deposits, withdrawals and bonus credits to your account.
• Providing customer support and resolving disputes.
• Monitoring gameplay for responsible gaming purposes and detecting problem gambling patterns.
• Detecting, investigating and preventing fraud, money laundering and other prohibited activities.
• Sending you account-related notifications such as deposit confirmations, withdrawal updates and security alerts.
• Sending promotional communications if you have opted in to receive them.
• Improving the KheloVIP platform based on aggregated usage data and member feedback.
• Complying with legal and regulatory obligations applicable to KheloVIP.

We do not use your personal data for automated decision-making that produces legal or similarly significant effects on you without human review. If any automated process flags your account for review, a member of the KheloVIP team will assess the situation before any action is taken.

05 Data Sharing

KheloVIP does not sell your personal data. We share data only in the limited circumstances described below, and only to the extent necessary for the stated purpose.

• Payment processors: bKash, Nagad, Rocket and bank partners receive the minimum data required to process your transactions.
• KYC verification providers: Identity document data is shared with our verification partner solely for the purpose of confirming your identity.
• Game providers: Third-party game providers such as Ezugi may receive your account identifier and game session data to operate their games within the KheloVIP platform.
• Fraud prevention services: Technical data may be shared with fraud detection partners to protect the platform and its members.
• Legal authorities: KheloVIP will disclose personal data to law enforcement or regulatory authorities when required to do so by law or valid legal process.

06 Data Retention

KheloVIP retains your personal data for as long as your account is active and for a period after account closure as required by legal and regulatory obligations. The general retention periods are:

• Account and identity data: Retained for 5 years after account closure to comply with anti-money laundering regulations.
• Transaction records: Retained for 5 years from the date of each transaction.
• Support communications: Retained for 2 years from the date of the interaction.
• Technical and usage logs: Retained for 12 months on a rolling basis.
• Marketing preferences: Retained until you withdraw consent or close your account.

After the applicable retention period, your personal data is securely deleted or anonymised so that it can no longer be linked to you. If you request account deletion before the end of a retention period, we will delete all data that we are not legally required to retain and will inform you of what data must be kept and for how long.

07 Data Security

KheloVIP implements technical and organisational security measures to protect your personal data against unauthorised access, loss, alteration or disclosure. These measures include:

• SSL/TLS encryption for all data in transit between your device and our servers.
• Encryption of sensitive data at rest, including financial information and identity documents.
• Role-based access controls ensuring only authorised staff can access member data.
• Regular security audits and penetration testing of the platform infrastructure.
• Intrusion detection and monitoring systems operating around the clock.
• Two-factor authentication options for member accounts.

Despite these measures, no online platform can guarantee absolute security. In the event of a data breach that is likely to result in a risk to your rights and freedoms, KheloVIP will notify affected members promptly and take immediate steps to contain and remediate the breach.

08 Cookies

KheloVIP uses cookies and similar tracking technologies to operate the platform, remember your preferences and analyse how the platform is used. The types of cookies we use are:

• Essential cookies: Required for the platform to function. These cannot be disabled as they are necessary for login sessions, security and core features.
• Functional cookies: Remember your preferences such as language settings and display options to personalise your experience.
• Analytics cookies: Collect aggregated data about how members use the platform to help us improve performance and usability.
• Security cookies: Used to detect and prevent fraudulent activity and protect your account.

You can manage cookie preferences through your browser settings. Disabling non-essential cookies will not prevent you from using KheloVIP, but some features may not work as intended. KheloVIP does not use third-party advertising cookies or tracking pixels for external ad targeting.

09 Your Rights

As a KheloVIP member, you have the following rights over your personal data. To exercise any of these rights, contact us at [email protected]. We will respond within 30 days.

10 Children's Privacy

KheloVIP is strictly an 18+ platform. We do not knowingly collect personal data from anyone under the age of 18. If we discover that a member is under 18, we will immediately suspend the account, delete all associated personal data and forfeit any balance in accordance with our Terms and Conditions.

If you believe a minor has registered on KheloVIP, please contact us immediately at [email protected] so we can investigate and take appropriate action.

11 Policy Changes

KheloVIP may update this Privacy Policy from time to time to reflect changes in our practices, technology or legal requirements. When we make changes, the updated policy will be published on this page with a revised "Last Updated" date. For significant changes that affect how we use your personal data, we will notify you via email or an in-platform notification before the changes take effect.

Your continued use of KheloVIP after a Privacy Policy update constitutes your acceptance of the revised policy. We encourage you to review this page periodically to stay informed about how we protect your data.

12 Contact Us

If you have any questions about this Privacy Policy, want to exercise your data rights or have a concern about how KheloVIP handles your personal data, please get in touch with our support team. We are available 24/7.

• Live Chat: Available directly from the KheloVIP platform and app — fastest response.
• Email: [email protected] — responses within 24 hours.
• Data requests are processed within 30 days of receipt.