Legal

KheloVIP Terms and Conditions – Know Before You Play

These terms govern your use of the KheloVIP platform. Please read them carefully before registering or placing any bets. By creating an account on KheloVIP, you confirm that you have read, understood and agreed to everything on this page.

Last Updated: January 2025

Key Points You Should Know

These cards summarise the most important parts of the KheloVIP terms. The full terms follow below — please read those too.

Eligibility

You must be at least 18 years old to register and use KheloVIP. One account per person is allowed. Providing false information during registration will result in immediate account closure and forfeiture of any balance.

Deposits and Withdrawals

All transactions are processed in Bangladeshi Taka via bKash, Nagad, Rocket or bank transfer. Minimum deposit is ৳10. Withdrawal times depend on your VIP tier. KheloVIP does not charge deposit fees.

Bonuses and Promotions

All bonuses come with wagering requirements that must be met before withdrawal. Bonus terms are stated clearly on each promotion page. Attempting to abuse bonus offers will result in cancellation of the bonus and may lead to account suspension.

Game Rules

All games on KheloVIP use certified random number generation. Game outcomes are final once confirmed. Technical errors during gameplay are handled according to the platform's technical fault policy outlined in these terms.

Account Security

You are responsible for keeping your login credentials secure. KheloVIP will never ask for your password via chat or email. Report any suspicious activity on your account to support immediately. Shared accounts are not permitted.

Responsible Gaming

KheloVIP provides deposit limits, session reminders and self-exclusion tools. If you feel your gaming is becoming a problem, use these tools or contact support. We take responsible gaming seriously and will act on any concerns raised.

01 Introduction

Welcome to KheloVIP. These Terms and Conditions ("Terms") form a legally binding agreement between you ("Member", "User", "You") and KheloVIP ("Platform", "We", "Us"). By accessing, registering on or using any part of the KheloVIP platform — including the website at khelovip.one and the KheloVIP mobile app — you confirm that you have read, understood and agreed to be bound by these Terms in full.

KheloVIP is an online gaming platform offering sports betting, live casino, arcade games, fishing games and number games to players in Bangladesh. All services are provided in Bangladeshi Taka (BDT) and are designed specifically for the Bangladesh market.

If you do not agree with any part of these Terms, you must not use the KheloVIP platform. Continued use of the platform after any update to these Terms constitutes acceptance of the revised Terms.

Important: These Terms apply to all KheloVIP members regardless of how they access the platform — via mobile browser, desktop browser or the KheloVIP app. The same rules apply across all access methods.

02 Eligibility

To register and use KheloVIP, you must meet all of the following eligibility requirements at the time of registration and throughout your use of the platform:

  • You must be at least 18 years of age.
  • You must be a resident of Bangladesh or accessing the platform from a jurisdiction where online gaming is not prohibited.
  • You must not be a current employee, contractor or immediate family member of a KheloVIP employee or contractor.
  • You must not have a previously closed or suspended KheloVIP account.
  • You must have the legal capacity to enter into a binding agreement under the laws applicable to you.

KheloVIP enforces a strict 18+ policy. If we have reason to believe that a member is under 18 years of age, we will suspend the account immediately and conduct an age verification review. Any winnings accumulated during the period of underage use will be forfeited.

Age Verification: KheloVIP reserves the right to request age verification documents at any time. Failure to provide satisfactory proof of age within 72 hours of the request will result in account suspension until verification is completed.

03 Account Registration

Each person is permitted to hold only one KheloVIP account. Creating multiple accounts — whether under the same name, same device, same IP address or same payment method — is strictly prohibited and will result in all associated accounts being closed and any balances being forfeited.

When registering, you must provide accurate and complete information including your full name, date of birth, contact number and preferred payment method. KheloVIP may request supporting documents to verify the information you provide. This is a standard Know Your Customer (KYC) process and is required before any withdrawal can be processed.

  • All registration information must be truthful and up to date.
  • You must notify KheloVIP if any of your registered details change.
  • Account sharing with any other person is not permitted.
  • KYC documents may include a national ID card, passport or other government-issued identification.
  • KheloVIP reserves the right to refuse registration to any applicant without providing a reason.

Once your account is verified, you will have full access to all KheloVIP features including deposits, withdrawals, game play and the VIP loyalty programme. Unverified accounts may have restricted withdrawal access until KYC is completed.

04 Deposits

KheloVIP accepts deposits in Bangladeshi Taka (BDT) via bKash, Nagad, Rocket and standard bank transfer. All deposits are credited to your KheloVIP wallet in real time or within a few minutes depending on the payment method used.

  • Minimum deposit amount: ৳10
  • KheloVIP does not charge any fees on deposits.
  • Deposits must be made from a payment account registered in your own name.
  • Third-party deposits — where someone else funds your account — are not permitted.
  • If a deposit is made from an unrecognised source, KheloVIP may hold the funds pending verification.

If a deposit does not appear in your KheloVIP wallet within 15 minutes, contact our support team via live chat with your transaction reference number. Do not attempt a second deposit before confirming the status of the first one.

Note: KheloVIP does not accept deposits made using credit cards issued outside Bangladesh or via international wire transfers. All transactions must be in BDT through the supported local payment channels.

05 Withdrawals

Withdrawals on KheloVIP are processed in Bangladeshi Taka to the same payment method used for your most recent deposit. Before your first withdrawal can be processed, your KYC verification must be complete.

  • Minimum withdrawal amount: ৳100
  • Withdrawals are processed to bKash, Nagad, Rocket or bank transfer only.
  • Processing times vary by VIP tier: Standard (24 hrs), Silver (same day), Gold (12 hrs), Platinum (6 hrs), Diamond (3 hrs).
  • Withdrawal requests submitted outside business hours may be queued for the next processing window.
  • KheloVIP reserves the right to request additional verification before processing large withdrawals.

Bonus funds that have not met the applicable wagering requirements cannot be withdrawn. Only real money balances that have cleared all wagering conditions are eligible for withdrawal. If you attempt to withdraw a balance that includes uncleared bonus funds, the bonus portion will be removed from the withdrawal amount.

Withdrawal to Third Parties: KheloVIP will only process withdrawals to accounts registered in the same name as the KheloVIP account. Requests to send funds to a different person's bKash or bank account will be declined.

06 Bonuses and Promotions

KheloVIP offers a range of bonuses and promotions to both new and existing members. All bonuses are subject to specific terms that are stated on the relevant promotion page. The general bonus rules below apply to all KheloVIP promotions unless a specific promotion states otherwise.

  • All bonuses carry a wagering requirement that must be completed before the bonus or any winnings derived from it can be withdrawn.
  • Wagering requirements are calculated based on the bonus amount unless stated otherwise.
  • Bonuses are credited to your account automatically or upon request as specified in the promotion details.
  • Only one bonus can be active at a time unless the promotion explicitly allows stacking.
  • Bonuses expire if not used within the timeframe stated in the promotion terms.
  • KheloVIP reserves the right to modify, suspend or cancel any promotion at any time.

Bonus abuse — including but not limited to creating multiple accounts to claim the same bonus, using irregular betting patterns to clear wagering requirements with minimal risk, or exploiting technical errors — will result in the cancellation of all bonuses and may lead to permanent account closure. KheloVIP uses automated systems to detect unusual betting patterns associated with bonus abuse.

VIP Bonuses: Members enrolled in the KheloVIP loyalty programme receive additional bonuses based on their tier. These bonuses are subject to the same general bonus rules unless the VIP programme terms state otherwise. Visit the VIP Club page for full details.

07 Game Rules

All games available on KheloVIP — including sports betting, live casino, arcade games, fishing games and number games — are governed by their individual game rules in addition to these general Terms. Game-specific rules are accessible within each game interface.

  • All casino and arcade games use certified random number generation (RNG) to determine outcomes.
  • Live casino games are operated by third-party providers including Ezugi. Their game rules apply in addition to KheloVIP's terms.
  • Sports betting outcomes are determined by the result of the relevant sporting event. KheloVIP's sports betting rules govern how results are settled.
  • Once a bet is confirmed and accepted by the system, it cannot be cancelled or modified.
  • Minimum and maximum bet limits apply to all games and are displayed within the game interface.

In the event of a technical fault during gameplay — such as a disconnection, server error or game malfunction — KheloVIP will investigate the incident and apply the technical fault policy. If a game round cannot be completed due to a technical error, the bet amount will be returned to your wallet. Winnings from incomplete rounds will not be paid out.

Disputed Results: If you believe a game result is incorrect, contact KheloVIP support within 24 hours of the disputed round. Disputes raised after 24 hours may not be investigated. KheloVIP's decision on disputed game results is final.

08 Account Security

You are solely responsible for maintaining the confidentiality of your KheloVIP login credentials. Any activity that occurs on your account while logged in is your responsibility, whether or not you authorised it.

  • Never share your password with anyone, including KheloVIP support staff.
  • KheloVIP will never ask for your password via live chat, email or any other channel.
  • Use a strong, unique password for your KheloVIP account.
  • Log out of your account when using a shared or public device.
  • Enable any additional security features available in your account settings.

If you suspect that your account has been accessed without your authorisation, contact KheloVIP support immediately. We will temporarily lock your account while the security review is conducted. KheloVIP is not liable for losses resulting from unauthorised access caused by your failure to keep your credentials secure.

09 Prohibited Activities

The following activities are strictly prohibited on KheloVIP. Engaging in any of these activities will result in immediate account suspension, forfeiture of balance and may be reported to relevant authorities:

  • Creating more than one account per person.
  • Using automated software, bots or scripts to interact with the platform.
  • Attempting to manipulate game outcomes through any technical or non-technical means.
  • Colluding with other players to gain an unfair advantage.
  • Using the platform for money laundering or any other illegal financial activity.
  • Providing false identity information during registration or KYC verification.
  • Exploiting software bugs or errors for financial gain without reporting them to KheloVIP.
  • Attempting to access another member's account without authorisation.
  • Depositing funds from payment accounts not registered in your own name.

Zero Tolerance: KheloVIP has a zero-tolerance policy for fraud, cheating and money laundering. All suspicious activity is monitored and reported. Accounts found to be involved in prohibited activities will be permanently closed with no right of appeal.

10 Responsible Gaming

KheloVIP is committed to promoting responsible gaming. We believe that gaming should be an enjoyable form of entertainment and we provide tools to help our members stay in control of their play.

  • Deposit limits: Set daily, weekly or monthly deposit limits from your account settings.
  • Session time reminders: Receive notifications after a set period of continuous play.
  • Self-exclusion: Temporarily or permanently exclude yourself from the platform at any time.
  • Reality checks: Regular pop-up reminders showing your session duration and net position.

If you feel that your gaming is becoming a problem, we strongly encourage you to use the self-exclusion tool or contact our support team. KheloVIP support staff are trained to handle responsible gaming concerns with care and discretion. Self-exclusion requests are processed within 24 hours and cannot be reversed during the exclusion period.

For more information on responsible gaming tools and resources available to KheloVIP members, please visit our dedicated Responsible Gaming page.

11 Privacy and Data

KheloVIP collects and processes personal data in accordance with our Privacy Policy. By registering on KheloVIP, you consent to the collection and use of your personal data as described in the Privacy Policy.

  • Personal data is collected for account management, KYC verification, payment processing and fraud prevention.
  • KheloVIP does not sell or share your personal data with third parties for marketing purposes.
  • Data is stored securely using industry-standard encryption.
  • You have the right to request access to, correction of or deletion of your personal data subject to legal retention requirements.

For full details on how KheloVIP handles your personal data, please read our Privacy Policy available on this website.

12 Limitation of Liability

KheloVIP provides the platform on an "as is" basis. While we make every effort to ensure the platform is available and functioning correctly at all times, we cannot guarantee uninterrupted access or error-free operation.

  • KheloVIP is not liable for losses resulting from platform downtime, technical errors or third-party service failures beyond our control.
  • KheloVIP is not responsible for losses resulting from a member's failure to secure their account credentials.
  • KheloVIP's total liability to any member in connection with any single incident shall not exceed the amount deposited by that member in the 30 days preceding the incident.
  • KheloVIP is not liable for any indirect, consequential or punitive damages arising from use of the platform.

Nothing in these Terms limits KheloVIP's liability for fraud, gross negligence or any other liability that cannot be excluded by law.

13 Changes to Terms

KheloVIP reserves the right to update or modify these Terms at any time. When changes are made, the updated Terms will be published on this page with a revised "Last Updated" date. For significant changes, KheloVIP will notify members via email or an in-platform notification.

Your continued use of the KheloVIP platform after any changes to these Terms constitutes your acceptance of the revised Terms. If you do not agree with the updated Terms, you must stop using the platform and may request account closure by contacting support.

14 Contact Us

If you have any questions about these Terms and Conditions or need clarification on any point, please contact the KheloVIP support team. We're available 24 hours a day, 7 days a week.

  • Live Chat: Available directly from the KheloVIP platform and app.
  • Email: [email protected]
  • Response time: Under 5 minutes via live chat, within 24 hours via email.

Effective Date: These Terms and Conditions are effective as of January 2025 and supersede all previous versions. By using KheloVIP after this date, you agree to these Terms in full.

Understood the Terms? Start Playing

Now that you know the rules, create your free KheloVIP account and start playing. Deposit via bKash or Nagad in minutes and explore 50+ games built for Bangladesh players.

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