Gaming on KheloVIP is meant to be fun — a way to relax, enjoy your favourite games and maybe win something along the way. But we also know that for some people, gaming can become more than just entertainment. That's why responsible gaming is built into everything we do at KheloVIP, not just mentioned in a policy document.
Responsible gaming means treating gaming as entertainment — something you do with money you can afford to spend, within time limits that don't affect your daily life. At KheloVIP, we believe every player in Bangladesh deserves to enjoy the platform without it becoming a source of stress or financial pressure.
We've built a set of practical tools directly into the KheloVIP platform so you can manage your own gaming habits without needing to contact support every time. Deposit limits, session reminders, cooling-off periods and self-exclusion are all available from your account settings — no waiting, no complicated process.
Our support team is also trained specifically to handle responsible gaming conversations with care and without judgment. If you reach out about a gaming concern, you'll speak to someone who understands the situation and knows how to help — not someone reading from a script.
Responsible gaming at KheloVIP isn't a checkbox. It's part of how we run the platform every single day.
Gaming should add enjoyment to your day, not take away from it.
Only play with money set aside for entertainment, never essentials.
Set session limits so gaming never eats into work, family or sleep.
Recognise your own patterns and act early if something feels off.
Every KheloVIP member has access to these tools directly from their account. No need to contact support — you're in control from day one.
Set a hard cap on how much you can deposit into your KheloVIP account per day, week or month. Once the limit is reached, no further deposits are accepted until the period resets. Lowering your limit takes effect immediately. Raising it requires a 7-day cooling period.
Choose how long you want each gaming session to last. KheloVIP will send you a reminder when you're approaching your limit and automatically end your session when the time is up. This is one of the most effective ways to keep gaming from taking over your day.
Set a ceiling on how much you're willing to lose in a given time period. When your losses reach that amount, KheloVIP will pause your ability to place further bets until the period resets. This tool is especially useful for players who want a financial safety net built into their account.
Need a few days away from the platform? A cooling-off period lets you pause your account for 24 hours, 48 hours, 7 days or 30 days. During this time you cannot log in, deposit or place bets. It's a quick reset when you feel like you need a breather without committing to full self-exclusion.
If you feel that gaming has become a problem, self-exclusion lets you close your KheloVIP account for a minimum of 6 months or permanently. During self-exclusion, your account is fully locked and you will not receive any promotional communications. This cannot be reversed during the exclusion period.
KheloVIP provides a clear summary of your gaming activity — total time played, total deposited, total wagered and net result — for any time period you choose. Seeing the real numbers helps you make informed decisions about your gaming habits rather than relying on memory or gut feeling.
Setting responsible gaming limits on KheloVIP takes less than two minutes. Here's exactly how to do it from your account on the website or the KheloVIP app.
Download the AppOpen the KheloVIP website or app and log in with your registered mobile number and password. If you haven't registered yet, creating an account takes under two minutes.
Tap your profile icon in the top right corner and select "Account Settings" from the dropdown menu. This is where all your personal preferences and responsible gaming tools are located.
Inside Account Settings, find the "Responsible Gaming" section. You'll see all available tools listed clearly — deposit limits, session limits, loss limits, cooling-off and self-exclusion.
Select the tool you want to use, enter your preferred limit or duration and confirm. Limits that reduce your activity take effect immediately. Any increases require a mandatory waiting period for your protection.
You'll receive a confirmation notification once your limit is active. You can review your current limits at any time from the same Responsible Gaming section in your account settings.
Problem gambling doesn't always look obvious from the outside. It often starts with small changes in behaviour that are easy to dismiss. If you recognise yourself in several of the situations below, it may be worth taking a step back and using one of KheloVIP's responsible gaming tools — or speaking to someone you trust.
Important: Answering yes to three or more of these questions is a strong signal that responsible gaming support would be helpful. KheloVIP's support team is available 24/7 and will handle your situation with complete confidentiality.
Do you spend more money on gaming than you originally planned, even when you tell yourself you'll stop at a certain amount?
Have you ever borrowed money, sold something or used bill money to fund your gaming activity?
Do you find yourself thinking about gaming frequently during the day — at work, during meals or when you're supposed to be sleeping?
After a loss, do you feel a strong urge to keep playing to win back what you lost, even when you know you should stop?
Have you hidden your gaming activity or the amount you've spent from family members or close friends?
Has gaming caused arguments at home, affected your work performance or made you feel anxious, guilty or irritable?
Have you tried to cut back on gaming before but found it difficult or impossible to stick to your own rules?
KheloVIP is strictly an 18+ platform. Every new member must verify their age during the registration process, and we conduct additional identity checks as part of our KYC process. We take under-age gambling extremely seriously. If we have any reason to believe a member is under 18, the account will be suspended immediately pending verification. Any winnings accumulated by an underage player will be forfeited in full.
We also encourage parents and guardians to use parental control software on shared devices to prevent minors from accessing online gaming platforms. KheloVIP supports these efforts and will cooperate fully with any investigation involving underage access.
Some players may be more vulnerable to problem gambling than others — including people experiencing financial stress, mental health challenges or those who are new to online gaming. KheloVIP's responsible gaming team monitors account activity for patterns that may indicate a player is in difficulty, such as rapid increases in deposit frequency, extended session lengths or repeated attempts to reverse self-exclusion requests.
When these patterns are detected, our team may reach out proactively to check in with the member and remind them of the available responsible gaming tools. We will never pressure a player to continue gaming or use promotional offers to encourage someone who has shown signs of problem gambling to keep playing.
KheloVIP's promotional communications are designed to be honest and transparent. We do not use misleading bonus terms, hidden wagering requirements or pressure tactics in our marketing. Bonus offers are clearly explained with all conditions stated upfront so members can make informed decisions about whether to participate.
Members who have activated a cooling-off period or self-exclusion are automatically removed from all promotional mailing lists. We will not send bonus offers or re-engagement campaigns to players who have indicated they need a break from gaming.
Every member of the KheloVIP customer support team receives training in responsible gaming awareness. They are equipped to recognise signs of problem gambling in player interactions and know how to respond with empathy and practical guidance. If you contact KheloVIP support about a gaming concern, you will be treated with respect and given clear information about your options — including how to activate any of the responsible gaming tools described on this page.
Responsible gaming is not a department at KheloVIP — it's a responsibility shared by every team member who interacts with players.
One of the most important principles of responsible gaming is understanding what gaming is and what it isn't. Gaming on KheloVIP — whether it's sports betting, live casino or slots — is entertainment. The house always has a mathematical edge over time, which means gaming should never be treated as a reliable source of income or a way to solve financial problems.
Before you play, decide how much you're comfortable spending as entertainment for that session. Think of it the same way you'd think about buying a cinema ticket or going out for dinner — it's money spent on an experience, not an investment. If you win, that's a bonus. If you lose, you've spent your entertainment budget for the day. That mindset makes responsible gaming much easier to maintain.
Remember: Chasing losses is one of the most common patterns in problem gambling. If you've hit your budget for the day, the responsible move is to stop — not to try to win it back. KheloVIP's loss limit tool can help enforce this automatically so you don't have to rely on willpower alone.
If you feel like gaming is getting out of hand, the best thing you can do is act now. Log in to your KheloVIP account and activate a cooling-off period or self-exclusion from your account settings. Our support team is also available 24/7 at [email protected] if you need help doing this.
KheloVIP gives you all the tools you need to enjoy gaming safely. Create your free account today, set your limits from the start and play with confidence knowing you're in control.
18+ only · Play responsibly · Gaming should be fun